Thank you for choosing CircuitCartSolutions.com. We are committed to providing you with quality products and services. If you are not satisfied with your purchase, here are our refund terms: 1. Refund Request Application conditions: If you are not satisfied with your purchase or find that the product is defective, you can submit a refund request within 30 days of receiving the product. Please ensure that the product is unused and in its original packaging. Application method: Submit a refund request to us via email with your order number and detailed instructions. Email KatherineOvsak@circuitcartsolutions.com 2. Refund processing Processing time: Once we receive your refund request, we will review and process it within 5-7 business days. We may need additional information during the review process and we will contact you. Refund method: Qualified refunds will be refunded to the original payment method. Please note that bank processing time may delay the arrival of the refund. 3. Return policy Return requirements: Once the refund request is approved, you need to ship the product back to our return address. The return cost is borne by the customer, unless the product is defective or the wrong product was sent. Return Address: 2306 Meadow Brook Dr City Round Rock State TX Zip Code 78664 Product Condition: Returned products must be in their original packaging and accompanied by proof of purchase. Products must be unused and in good condition to be eligible for a refund. 4. Refund Amount Product Price: The refund amount includes the price of the product itself. Shipping and handling charges are generally not refundable, unless we have made a mistake or the product is defective. Partial Refund: If the returned product is damaged or missing some parts, we reserve the right to reduce the refund amount. 5. Non-Refundable Situations Special Items: Personalized customized products, perishable items and special sale items are generally not accepted for refunds, unless the product is defective. Expired Requests: Requests for refunds after the 30-day refund request period will not be processed. 6. Order Cancellation Cancellation Policy: We cannot cancel orders once they have entered the processing stage. If you wish to cancel your order, please contact us as soon as possible after placing the order and we will do our best to assist you. 7. Refund Disputes Resolving Disputes: If you have any disputes or questions about the refund process, please contact us as soon as possible. We will investigate and handle it based on the specific circumstances. We appreciate your understanding and support and hope that our refund terms will be convenient for you. If you have any questions, we are always happy to answer them for you.